The Virtual Agent is currently unavailable. Skip to the step to Print a self-test report. Make sure that plain white paper is loaded in the input tray. Clear any jammed paper Follow these steps to clear any jammed paper from the product. Plug the printer into a wall outlet Plug the product into a wall outlet to make sure that the power source functions properly. Solutions Follow these solutions in the order presented to resolve the issue. The product is out of paper, or the paper is not properly loaded in the tray.
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HP is compiling your results. All lights blink In this error condition, the following light pattern displays on the product control panel:.
The serial number provided does not match the previously selected product. Press the Power button to turn the product on. Remove any loose sheets of paper from the input tray and the output d5100.
Solutions Follow these solutions in the order presented to resolve the issue. The product is out of paper, or the paper is not properly loaded in the tray. Follow these steps to check the condition of the paper and then reload the paper.
Blinking Lights on the HP Photosmart D5100 Printer Series
Product sold by third party: Remove the stack of paper from the tray. Free Driver and Software If these steps resolved up issueyou do not need to continue troubleshooting. Make sure that all the paper in the stack is the same size and type. The product does not support non-printable CDs or DVDs because the ink may pool, smear, or wipe off during or after printing. One or more of the values entered is not permitted.
This could take up to 3 minutes, depending on your computer and connection speed. Lower the output tray completely so that the tray latch clicks securely into place. Make sure there is enough clearance behind the product for the holder to feed properly. How do Phltosmart resolve this issue? Photo tray paper width guide. If the carriage is not in the home position, continue with steps in this procedure. Contact HP Support to schedule a repair or replacement.
Issue The carriage that holds the ink cartridges does not move, and the Power button light and the Attention light on the front of the product blink in unison. Reset the printer Follow these steps to reset the product, and then print a self-test report. Press the Cancel button Press the Cancel button.
If the cartridge is compatible with your product, try the following solutions in the order presented. How does HP install software and gather data? Wait until the carriage is idle and silent before proceeding.
Blinking Lights on the HP Photosmart D Printer Series | HP® Customer Support
Cleaning the nozzles can result in clogs and ink failure. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left, and then to the right.
Product has been exchanged: