Driver Easy will then scan your computer and detect any problem drivers. Message 1 of 2. This thread is locked. It is worth noting that the device is printing just fine, but not scanning. HP is compiling your results. See your browser’s documentation for specific instructions.

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Choose ‘Refresh’ to update the list. HP Download and Install Assistant makes it easy to download and install your software. Mobile Panda Replied on January 1, Thanks for your feedback, it helps us improve the site. The Virtual Agent is currently unavailable.

Ever since upgrading to Windows 10, the scanner on my HP Envy printer is no longer working. It seems to be the same is happening on mine. Didn’t find what you were looking for?

Solution and Diagnostic Data Collection. Drivers may be in development so please check back at a later date or visit the product homepage.

HP Envy Series Printer Drivers Download & Update on Windows – Driver Easy

Operating System – Windows 7, Windows 8, Windows 8. By using this site, you accept the Terms of Use and Rules of Participation. Please try again shortly. Don’t worry as I’ll be glad to help, however, to provide an accurate resolution, I need a few more enfy Driver Easy will then scan your computer and detect any problem drivers. Or, view all available drivers for your product below. I restart my computer and try to scan, but it still does not work. Did you env the complete driver package?


HP Customer Support – Software and Driver Downloads

In reply to jknowles0’s post on January evy, All forum topics Previous Topic Next Topic. HP encountered an error while trying to scan your product. Be the first to like this article.

This site in other languages x. Those have to be directly connected or if wireless, directly to the router and not another computer on the network. Select all Deselect all. Where can I get this file? Email list of drivers. Driver Easy will automatically recognize your system and find the correct drivers for it. If you are also bothering by these issues, please first consider if they can be easily fixed by an updated printer driver.

Problem with Scanning on HP Envy 4500 Series Printer after upgrading to Windows 10

4500 repeated these instructions at least 20 times. Thank you for your advice, but I’ve tried directly connecting the scanner to the computer already, many times.


Select your operating system and version. Win10 tells me I need WIA driver.

In reply to Mobile Panda’s post on January 1, H; the printer stopped working completely, so I had no other option to buy a new one. The list of recommended drivers for your product has not changed since the last time you visited this page. Sorry this didn’t help.